How can we help?
Search our answers and the community, or ask us directly.
Topics
Getting startedWhat BelleIndex is and how it works
Needs & quotesPosting what you need, sending and comparing quotes
Bookings & cancellationsBooking, changing plans, no-shows
Credits & paymentsFree credits, packs, receipts, refunds
Open spotsLast-minute times you can book or post
Messages & safetyMessages, reporting, blocking, our safety rules
Reviews & ratingsTwo-way reviews and your rating
Your business pageSigning up, your address check, services and visibility
Your accountSigning in, your details, deleting your account
Popular questions
- How BelleIndex worksCustomers post what they need and name a price; nearby beauty businesses send quotes.
- Why are quotes sealed for 30 minutes?So every business gets a fair chance — not only the fastest one.
- Who do I pay, and how do refunds work for a service?You pay the business directly. BelleIndex never takes payment for a service.
- What are credits and what do they cost?Businesses use credits to post open spots. Quotes are free. Customers never pay to post.
- Do credits expire, and can I get them back?Credits never expire. Unused bought credits can be refunded, and credits charged for a fake need are put back.
- How do open spots work?Businesses post times they have free; customers book them in a tap.
Community Q&A
Questions from customers and businesses, answered by the community and the BelleIndex team.