How do counter-offers work?

If a quote is close but not quite right, the customer can Counter with their own price.

• The customer and the business take turns. After a business quotes, the first counter is the customer's.
• Each side can accept the latest price, counter again, or walk away.
• When a price is accepted, the booking is confirmed straight away at that price. If a business accepts a customer's counter, the customer is booked. There's nothing else to do.
• Once one quote on a need is booked, the others are declined automatically.

Nobody can accept or counter while quotes are still sealed.