How do I contact support?
Go to Support (in the app, Me → Help & support). Pick a topic, tell us what happened, and add a screenshot if it helps (on the website).
- You don't need to be signed in. Without an account, we email you a private link to follow your ticket.
- We reply within 1 business day, and safety reports within 24 hours. The reply arrives by email, and in the app if you're signed in.
- Reply on the ticket to keep talking. A ticket waiting on you closes after 7 days, and replying opens it again.
Want a quick answer first? Search this Help Center or ask the community.
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