How do I challenge a mark on my rating?

If a mark on your rating is wrong, open My rating and challenge it. Pick the reason that fits:

• The business marked me incorrectly
• I cancelled inside the allowed window
• I was there
• The business changed the appointment
• Something else

While our team looks at it, the mark stops counting, for up to 30 days. You can have one challenge open at a time. The business can also withdraw a mark it gave you.