What if the business cancels or doesn't show up?

Occasionally a business has to cancel. You're notified straight away, and the booking shows as Cancelled in My Bookings.

• If your appointment is more than an hour away, your need opens again by itself. Any other quotes you had come back, and other businesses can quote.
• Closer to the time, post a new need or book an open spot.

If a business cancels at the last minute, or isn't there when you arrive:

• Message them on BelleIndex, so there's a record.
• Contact support so our team can follow up.

You pay the business at the appointment, so you haven't paid anything through BelleIndex.